How Mature is Your Follow-up Program?

Find out in 6 questions

What best describes your organization's staffing approach to follow-up care navigation?

What best describes the organizational structure of your follow-up care navigation team?

How are recommendations for follow-up identified?

How is your organization tracking follow-ups?

How would you describe the use of appropriateness guidelines in the documentation of recommendations for additional imaging?

Visit the American College of Radiology for more information on appropriateness guidelines.

Which metric best describes your organization's follow-up closure rate?

Results

Score of 6 – No Program/Initiation: No program in place or minimal investment in an established program.

Score >6 and <13 – Developing: Manual, decentralized program with low closure rates and documentation quality.

Score 13–20 – Mature: Organized, tech-enabled program with solid processes, average/above-average closure rates, and documentation quality; ready to add high-reliability tools.

Score >20 – Optimal: Centralized, tech-enabled program with dedicated navigators, ACR-target closure rates, and strong documentation quality.

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